Intrepid Group
Intrepid Group (www.intrepid.asia), an Ascential company (https://www.ascential.com/), is a leading regional Digital and Ecommerce Services Provider in South East Asia (SEA). We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities.
Ascential Group
Intrepid is proud to be a part of Ascential Digital Commerce (https://www.ascential.com), a global leader in information, analytics and eCommerce optimization. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. Ascential’s world-class businesses improve performance and solve problems for our customers by delivering immediately actionable information combined with visionary longer-term thinking across Digital Commerce, Product Design and Marketing.
Intrepid delivers omnichannel digital commerce services in SEA, powered by other Ascential Digital Commerce brands, including Yimian (https://www.yimian.io/) for Measurement and Benchmarking and Edge (https://www.ascentialedge.com/) for Advisory. Together with its North America (NAM) counterpart Flywheel (https://www.flywheeldigital.com/), Intrepid forms part of a unified, one-stop global digital commerce solution for our international clients.
With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange.
Responsibilities
- Focus on delivering best-in-class customer experience to both Intrepid’s brand clients and end consumers with primary focus on ensuring smooth store operations
- Liaise closely with the brand management and customer experience (CX) teams on daily operational tasks related to the success of a brand’s store on ecommerce marketplaces (e.g. Shopee, Lazada), including, but not limited to, support on order processing for brand clients
- Support on key ecommerce store management tasks including content upload & management, campaign execution and onsite platform tools optimization
- Provide ad-hoc support to CX teams, as required, on key performance metrics tracking and escalation management
Requirements
- Understanding of how consumers make purchasing decisions in e-commerce and how/what to write accordingly
- Good attention to detail is a must
- Excellent time management and team management
- Strong analytical skills
- Thrive in a fast-paced start-up environment
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