Hipstercity – Guest Management Jr Associate

Guest Management

• -Front Desk / Reception Service
• -Check in / Check out Guests
• -Handle guest complaints and provide fair judgement & solutions
• -Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set standards and to guest’s satisfaction
• -Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times
• -Review in-house, arriving and departing guests on a daily basis
• -Be familiar with the set-up and functionality of all equipment and amenities
• -Perform meet and greet and send off process according to the set standard
• -Be able to escort guests and serve the guests as needed including tours, information, explanation of services.
• -Respond to guest requests and queries promptly and professionally according to set standard
• Attend to laundry, dry cleaning, ironing, as needed
• Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
• Pick up and record all pertinent data, guest preferences into guest profile as needed
• Fulfill guest requirements as long as they are safe, legal and economically sound
• Inspect all rooms prior to guest check-in
• -Monitor & ensure cleanliness of all rooms and bathrooms on a timely manner
• Develop Standard Operating Procedures (SOPs)
• Troubleshoot operations issues and solve them
• Manage staff and the deployment of sophisticated equipment

Experience

• Singaporean or PR only
• No experience required
• Certificate / Diploma / Degree in Hospitality Management or any related discipline
• 1 year of experience in customer service environment is an advantage
• Social Media Marketing skills is an advantage

Skills Required: 

• - Excellent guest relations and communication skills
• - Fluent in English and Fluent in Chinese is an additional advantage
• - Must have exceptional customer service skills and pays attention to details
• - Must have good command of written and spoken English 
• - Able to work with minimum supervision 
• - Willing to perform shift work and work irregular hours.  
• - Well groomed and professional disposition
• - Strong communication and interpersonal skills
• - Results oriented personality who thrives working in a dynamic environment
• - Strong work ethic, and desire to achieve excellence
• - Ability to multitask and work in a fast pace environment
• - Highly detail-oriented and meticulous