Customer Relationship Executive (C2C Cars; High Basic + Attractive Commission!)
About Carro
Carro is Singapore’s largest online car marketplace; an all-in-one automotive marketplace, solutions and service provider that aims to guide and take care of users throughout the car ownership journey by providing an information-rich, convenient and value-added experience. Check us out at Carro.sg!
Carro started out as a user-friendly direct-seller-to-buyer used online car marketplace that provides services like free inspection, warranty and paperwork. However, we are constantly evolving and have expanded our repertoire to include after-sales services (workshops and roadside assistance), auto-financing and a comprehensive online showroom for new cars.
Our Mission:
To be the marketplace of choice for all automotive needs, providing customers with trustworthy alternatives for improving mobility. We'll catalyse change in the automotive ecosystem by driving higher standards, reshaping the industry with our solutions and empowering everybody with the experience they deserve.
Our Vision:
To lead the automotive and mobility solutions market by providing a better experience, democratising information and advancing the automotive industry.
Life at Carro:
Headquartered in Singapore, working at Carro is fast-paced and exciting, with plenty of opportunities to express your skills and talents. The team is filled with caring, pro-active individuals who are always looking for new ways to push the industry forward.
That’s not all, we also make sure everyone here is well taken care of with an abundant and plentiful stock of food and drink in our pantry.
Carro’s company culture is driven by our values of ‘Trust’ and ‘Care’ towards our customers while always challenging ourselves and the industry by leading change through constant learning, refining and evolving.
Watch the short video here (https://carro.sg/team) to catch a glimpse of life at Carro!
Short description:
Looking for a hungry, diligent, customer-centric individual to develop & promote our business. and provide excellent service to our customers/ potential customers! You will be the face of the company- the walking, talking representatives of our amazing company, Carro!
Responsibilities:
You will be the main point of contact for customers/ potential customers, & would be in-charge of:
- Closely following up with people who submit inquiries through carro.sg, promoting our excellent services, and proactively reaching out to potential customers
- Coordinating & facilitating all communications/ sales between buyer and seller (e.g. relay accurate and thorough information, negotiate for seller & buyer, arrange test drives & viewings))
- Closing sales & ensuring customers leave with an excellent impression of Carro
- Documenting all interactions in our CRM, and proactively suggesting and implementing ways to improve the workflow.
- Increasing customers/ potential customers’ brand awareness
Reasons to be part of the team:
- Dynamic, non-bureaucratic, friendly team environment that supports our staff to achieve their goals
- Exposure to a fast-growing, and fast- paced e-commerce environment
- Uncapped Salary with high basic salary of $2, 500 and attractive commision
Requirements:
- Passion for serving & helping customers; Committed to Carro’s mission & vision
- Experience in sales & purchasing/ experience in automotive industry (highly advantageous, but we welcome those with no experience too)
- Very persuasive yet honest (our mission is to provide trustworthy alternatives, so integrity is a MUST)
- Good verbal and written communication skills
- Proficient computer & number literacy
- Deep hunger to learn; things are always changing in a startup so you need to embrace change
- Excellent team player (we work as and for a team; selfishness/ backstabbing are strictly prohibited)
- Able to commit to a 5.5 work week (for full-time role); Part-time role can be explored
- Must already be legally allowed to work in Singapore (SG citizen/ PR)
- Must have a valid Singapore Driving License
Related Job Searches:
- Company:
Carro - Designation:
Customer Relationship Manager - Profession:
Sales / Retail - Industry:
Computer and IT