W Network Private Limited – Customer Service Executive

Customer Service Officer (Urgent Position) 

Job Responsibilities

• Handle customer enquiries via phone, email, live chat, TikTok, Shopee, Lazada and other e-commerce platforms.
• Provide prompt and professional customer support to ensure high customer satisfaction.
• Assist customers with orders, delivery tracking, product enquiries, returns and exchange matters.
• Respond to customer feedback, complaints and reviews in a timely manner.
• Coordinate with warehouse, logistics and sales teams to resolve customer issues effectively.
• Process and monitor online orders from TikTok Shop, Shopee and Lazada platforms.
• Maintain accurate customer records and update order status in the system.
• Support daily e-commerce operations and administrative duties when required.

Job Requirements

• Minimum 2 years of solid experience in Customer Service or E-commerce Customer Support.
• Familiar with TikTok Shop, Shopee and Lazada seller platforms.
• Familiarity with order management systems and online marketplace operations.
• Mandarin speaking is required to liaise with Mandarin-speaking customers and associates.
• Willing to work a 5-day work week, including Saturdays. (Permanent Rest Day on Sundays)
• Customer-oriented with a positive working attitude.
• Able to work independently and as part of a team.
• Proficient in Microsoft Office applications.