Yojee (YOJ:ASX) best-in-class logistics software utilises Blockchain, AI and Machine Learning to optimise and manage fleets, it is open to businesses at an affordable monthly rate. On top of the software, Yojee offers everyone an opportunity to join the World’s first collaborative cross border logistics network which connects shippers, carriers and freight forwarders in seconds.
About the role
We are looking for Customer Success Executive who can put him/herself in our customers’ shoes and advocate for them when necessary. Communicative, empathetic and confident at troubleshooting and maintain high customer satisfaction. He/She will be supporting the overall Yojee network and software operations and bridge the gap between our customers and partners.
Responsibilities
- Support the Head of Operations with day to day management of Yojee’s network and software services
- Execute support, deployments (implementations) and best practice coaching for customers and delivery partners
- Executive daily customer support operations including incoming calls and emails from customers and maintain excellent service level standards
- Track support level and customer satisfaction metrics
- Conduct quality and product usage checks to ensure customer satisfaction is met with tact and professionalism
- Work with internal stakeholders to recognize and resolve the daily operational issue
- Perform other duties as assigned
Requirements
- Strong communication, written and interpersonal skills
- Able to work in a fast-paced environment
- Willingness to take up challenges
- Ability to multi-task, prioritize, and manage time effectively.
- Prior experience in Logistics or Customer Service frontline role will be advantageous.
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- Company:
Yojee Ops Pte Ltd - Designation:
Customer Success Executive - Profession:
Customer Service / Communications - Industry:
Computer and IT