IDS Medical Systems (Singapore) Pte Ltd – Customer Service Intern

IDS Medical Systems (Singapore) Pte Ltd
Customer Service Intern
Date Listed
12 Apr 2024
Job Type
Entry Level / Junior Executive
Job Period
Immediate Start, For At Least 6 Months
Customer Service / Communications
Healthcare / Fitness / Sports
Location Name
1 Kallang Junction, Singapore
1 Kallang Jct, Singapore 339263
Allowance / Remuneration
$800 - 1,200 monthly
Company Profile

The IDS Medical Systems Group (“idsMED Group”) is a leading integrated medical distribution and supply chain solutions company in ASEAN. It has a comprehensive distribution and value-added service network across Asia with access to over 10,000 healthcare institutions, including government and private hospitals, day surgery centres, specialist and primary care clinics, laboratories and nursing homes. idsMED represents over 200 global medical brands in equipment and medical consumables, with a focus on many specialty segments including Intensive Care, Infection Control, Surgical Workplace, Diagnostic Imaging, Patient Support System, Cardiovascular, O&G and Peri-natal. 

Job Description

Job Description

  • Provide day to day customer service support and administrative duties in engineering department.
  • Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
  • Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
  • Post-Warranty Service Contract Proposal to customers.
  • Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
  • Follow up with Engineers on open maintenance jobs.
  • Review the service reports, process engineering quotation on repair work or spare parts and follow up with customer.
  • Request quotation from the third party to do the subcontract work, and provide pricing to customer & certificate follow up.
  • Act as the main control person for the receipts of all engineers’ job sheets & customer’s purchase/service order, and forwards to respective teams for further action.
  • Monitor and update the job status in AX system, ensuring timely invoicing and job closure with customers.
  • Responsible for administration of purchasing third party outsourced service contract with principal.
  • Work closely with operations team members to coordinate the delivery and issue the billing with customer.
  • Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
  • Record case data and customer information accurately into AX system for ease of reporting and follow-up.
  • Arrange service tools calibration and maintenance by the third party.
  • Provide the Guarantee and Maintenance (Labour and Comprehensive costs) price in tender.
  • Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
  • Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

  • Min. Diploma in any disciplines
  • Good computer skills. Proficient in Excel, Word and Outlook.
  • Working knowledge of CRM and ERP systems is a plus. Eg: Microsoft AX, Microsoft Dynamics
  • Good command of written and spoken English


  • Adept at handling various communication channel on a daily basis, while consistently resolving customer’s issue.
  • Good in communication and interpersonal skill, able to communicate with and influence people positively.
  • A positive team member who is able to establish network and rapport with colleagues to achieve results.
Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

Related Company Review:

IDS Medical Systems
Type: Health Care Services & Hospitals / Healthcare
Good work culture
Pros: Good work culture, good employers
Cons: Can pay more, pls pay more
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