SPH Media Limited – Customer Experience Officer Intern

SPH Media Limited
Customer Experience Officer Intern
Date Listed
24 Apr 2024
Job Type
Entry Level / Junior Executive
Job Period
Immediate Start, For At Least 3 Months
Customer Service / Communications
Creative / Media
Location Name
1000 Toa Payoh North, Singapore 318994, Singapore
1000 Toa Payoh N, Singapore 318994
Allowance / Remuneration
$800 - 1,000 monthly
Company Profile

Aligned with the evolution of the media landscape and our ambition to be a relentless creator of quality content and experiences, our brand refresh is yet another milestone for SPH Media. Our transformation journey started in 2022, on digitalisation, audience engagement and talent development. Throughout the journey, it remained steadfast in its mission to be the trusted source of news on Singapore and Asia. The refreshed brand stands for the importance of giving a voice to Singapore, while inspiring conversations and providing quality content that impact the lives of our audiences. We offer a varied portfolio of over 40 media brands ranging across news publications, lifestyle brands, and radio stations. We are relentless in our commitment to creating meaningful experiences that resonate deeply with our audiences. 

Job Description
  • Attend to phone-in enquiries, email correspondences and online chats on SPH newspaper and magazine subscriptions, promotions and delivery issues.

  • Good communication (verbal & written) and problem solving skills

  • Digitally savvy and can assist in troubleshooting of digital and technical issues

  • Passionate about customer service with a cheerful disposition

  • Meticulous to assist with subscriptions processing

  • Gain insights into the daily operations of a contact centre that handle hotline calls, emails, online chats and walk-in customers

  • Learn to manage customer relationships through effective follow-up and by providing appropriate resolutions

  • Opportunity to participate in ad-hoc projects and assist in administrative duties

Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

Related Company Review:

SPH Media Limited
Type: Publishing / Media & Communication
Pros: Worklife balance is good here
Cons: So far cons cause i newly joined
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