SplitMetrics – Customer Success Intern (Vietnam Market)

In this role you will:

• Learn about Mobile Marketing and Apple Search Ads best practices
• Serve as the primary post-sales point of contact for Vietnam & SE business customers. 
• Set a "one-to-many" approach to drive smart and remarkable results (i.e. conduct webinars on specific topics, use email cadency etc). 
• Utilize in-depth product and industry knowledge to increase the adoption of SplitMetrics Acquire. 
• Develop a deep understanding of each customer's business objectives and industry challenges. Work on knowledge base creation to close this gap. 
• Help customers achieve maximum value from SplitMetrics Acquire and achieve their business objectives. 
• Engage with customers to secure renewals and drive customer retention. 
• Proactively identify portfolio risks and weaknesses, develop strategic steps to prevent it. 
• Distribute customer needs/ suggestions/ feedback across Sales, Marketing, Product and Support teams. 
• Collaborate closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy. 

About you:

• Native Vietnamese, Business English 
• Desire to get excel in client-facing roles. 
• Customer-oriented mindset and attitude. 
• Analytical and technical way of thinking. 
• Conflict prevention and resolution skills. 
• Accountability for results. 

What is there for you?

•  Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development.
•  Growth opportunities and internal mobility program.
•  Work Flexibility: Remote-first working environment, WeWork access