We are The Xcess: (https://thexcess.com) Our mission is to reshape the luxury watch industry by delivering greater transparency while empowering collectors with greater control and value. Our clients look to us for solutions to get more out of their watch ownership journeys.
We believe that in order to have happy clients you need to have happy employees. It’s truly what makes us one of the best places to work. The Xcess goes above and beyond to help employees develop skills. We have opportunities and incentives in place to help all of our employees in every role to achieve their personal goals empowering them to live happier and healthier lives one step at a time.
One third of your life is spent at work. Choose to work somewhere with supportive colleagues, empowering managers and a boss who invests in you too.
Our Culture:
- Look inward first - Nothing gets solved by pointing the finger at others first.
- Seek truth - We often don’t have all the details so let’s get them before coming to a conclusion.
- Choose to grow – Change is the only constant so the best way to predict the future is to define it.
- Be kind – Even the worst thing can be said honestly and respectfully.
- Care for the individual - We proactively invest in building meaningful relationships at work.
What we are actually looking for: Let’s get right down to it - your natural ability to engage others with your charming personality makes you an exceptional fit as our Customer Service Executive. You are a superior communicator, and that makes you great at handling a wide variety of interactions across the customer journey which include ensuring our offerings are effectively delivered to clients with the perfect blend of warmth and confidence. As Customer Service Executive, you will take the initiative to drive and maintain excellent experiences for our valued clients. Holding yourself and others accountable comes natural to you and will be important as you collaborate with team members to ensure we provide world-class satisfaction to our valued clients. In short, you are someone who understands root causes by connecting deeply with others.
Why would you be so excited to be our newest champion at a fast-growing start-up? Because The Xcess is an industry disruptor that does meaningful work and drives real value for clients with real passion for luxury watches. We prioritize working with purpose-driven brands and all-around good people.
And, even though you already know if you are the right person or not from these first few paragraphs, you probably still want more details…
The Role: Customer Service Executive is a key member of our founding team that helps to deliver our service offerings to our clients in a way that drives real disruption to the industry. Reporting to the Chief Operating Officer, this member will execute daily tasks which helps to achieve our strategic mission to provide a consistent, transparent and excellent experience for our clients. Our current offerings include maintenance, authentication, secure storage and collateral loans (all accessible in one single app very soon).
As Customer Service Executive, you will receive
- Salary range of SGD$2000 to $2500 monthly.
As Customer Service Executive, you will
- Receive and follow up with clients in person and across social networks.
- Prepare quotations, invoices and statements for our clients and maintain proper filing of these documents.
- Ensure we are properly tracking and updating job orders from our clients.
- Resolve customer matters promptly and professionally.
- Check, track and maintain inventory of watches from our clients.
- Foster an impeccable public image in person, perspective and place.
- Coordinate the efforts of our team members, suppliers and service providers so that we deliver on time (and on budget).
- Follow operating procedures while offering the best experience for our clients.
- Monitor customer feedback and offer suggestions to improve.
- Support ad-hoc projects and tasks.
As Customer Service Executive, you will require
- Proficiency in written and verbal communication in English and Chinese.
- Fresh graduates will also be considered.
- Prior work experience in customer service.
- Passion and patience in helping clients solve their difficulties.
- A positive attitude and willingness to learn.
- Willingness to work half a day on Saturdays.
- Resilience to criticism, hardships and setbacks.
- Ability to adapt and work independently in a fast-paced environment.
- Proficiency in MS Office, navigating websites and apps.
- Proficiency in Facebook, Instagram and maybe TikTok.
Related Job Searches:
- Company:
The Xcess Pte Ltd - Designation:
Customer Service Executive - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce