PacificLight Energy Pte. Ltd. – Freelance Customer Service Call Agent

PacificLight Energy Pte. Ltd.
Freelance Customer Service Call Agent
Date Listed
26 Apr 2024
Job Type
Entry Level / Junior Executive
Job Period
Immediate Start - Flexible End
Customer Service / Communications
Energy and Chemicals
Location Name
8 Jurong Town Hall Road, The JTC Summit, Singapore 609434, Singapore
8 Jurong Town Hall Rd, Singapore 609434
Allowance / Remuneration
$1,600 - 2,000 (project /contract based)
Company Profile

PacificLight is a Singapore-based power generator and electricity retailer committed to helping customers effectively manage their energy needs.

At the core of the company’s competitive edge is our 800MW advanced power generation facility, located on Jurong Island, capable of powering more than 800,000 Singapore households. The state-of-the-art Combined Cycle Gas Turbine (CCGT) power plant is one of the most efficient power plants currently operating in Singapore and the first to be completely fuelled by Liquefied Natural Gas (LNG). Our plant operates at high levels of reliability and meets stringent emissions standards.

PacificLight is owned by FPM Power Holdings (Singapore) Ltd, a large and established regional company combining the joint expertise First Pacific Company Ltd and MERALCO PowerGen Corporation which underpins our company’s established foundation and contributes to our competitive edge in power generation and electricity retailing.

Job Description


  • Managing inbound calls in a timely manner
  • Maintaining database in Billing and CRM systems
  • Assisting in telephony contracting by guiding customers through the buying process
  • Following up on calls whenever necessary
  • Assist in other ad-hoc duties


  • Bilingual skills
  • Fluent in English and Mandarin (due to the need to answer enquiries of mandarin speaking customers)
  • Professional phone presence (good grammar)
  • Possess excellent interpersonal and customer service skills
  • Computer skills
  • Willing to learn and meticulous
  • Able to multi-task
  • Self-motivated
  • A positive attitude and a strong work ethic required
  • Able to commence work immediately or within short notice

Working location:

  • Near Jurong East MRT
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