Snaphunt Pte Ltd – Digital Product Manager

• Work alongside & learn from best in class talent
• Excellent career development opportunities
• Opportunity to make a positive impact

The Job

As a Digital Product Manager you need to:

• Define business requirements for digital channel initiatives, review functional specifications and participate/sign off on User Acceptance Testing (UAT) along with processes and documentation
• Manage Stakeholders across functions. Able to foster strong Collaborate with cross functional business partners (including Customer Experience, Marketing, IT, Finance, Legal, Compliance, Risk, Operations and others) to develop holistic, end-to-end digital solutions that fulfil customer and business needs.
• Improve customer satisfaction on our Digital Channel. Monitor the Voice of Customers feedback channels to identify areas for improvement, define short term action points and permanent fixes to remove pain points.
• Design customer migration and communications plan through online marketing campaigns and engagement efforts to increase Improve channel usage

Ideal Candidate

• Perform Channel tracking and drive analysis through Data.
• Use of Qlikview and AA data to perform customer analysis and track customer usage and traction.

Ref: HBPX658MRF