SnackGood (https://snackgood.co/) is a multi-brand online platform to help consumers and companies in Singapore order the best snacks, drinks, and lifestyle products from around the world.
We strive to curate, feature, and support brands that have quality products and are dedicated to creating positive impacts to society and the communities around them. Based in the heart of Southeast Asia and proudly women-led, we are committed to empowering Singaporean and SEA brands, especially women-led brands, to grow and expand internationally.
We’re at the beginning of our good journey. We’re looking forward to having enthusiastic and committed team members join us in making this dream a reality, fast.
Share our vision? Read on �
Responsibilities:
Manage end-to-end order fulfilment:
- Order picking & packing, card writing, ribbon tying, shipping label printing, and getting ready for dispatch
- Ensure all deliveries are matched and dispatched timely and with great care
- Provide briefing to delivery agents on how to handle the box, what to take note of at the point of delivery, and other key SOP when they collect the items
- Coordinate with recipient/sender in the event the delivery agent has difficulty accessing the delivery location, or if there are other delivery issues (eg. the delivery agent is running late, etc.)
- Track delivery status till all the deliveries for the day have been completed
- Provide end-of-day daily updates on orders & deliveries status to team leaders
- Alert team leaders on any delivery issue encountered in the day that requires further follow-up with customers
- Ensure the workplace is organised and cleaned after each day
Other tasks:
- Receive inventory, count stock as per Delivery Order, and organise them in the storage
- Perform weekly inventory count
- Assist team leaders to coordinate with business partners & suppliers for inventory topup, stock availability check, and other related projects
- Proactively propose and implement new ideas to improve operational efficiency and effectiveness
- Assist team leaders with customer support and coordination for both online orders and corporate orders
- Track delivery fee and delivery quality trend over time for long-term discussion and evaluation of logistic partners
- Other ad-hoc duties tasked by team leaders
Who you are:
What we want to see in you is an individual who is self-motivated, independent, passionate about operations, and a problem solver who can
- Handle daily operations independently with minimal supervision
- Contribute proactively to improving operational efficiency and effectiveness
- A proactive and collaborative team player
- Neat handwriting (for the card writing)
- Willingness to learn and grow fast, open to feedback, and courageous to drive changes and challenge the status quo
- Show empathy for our customers, recipients, delivery agents, and partners
In summary, your age, your education, your background don’t matter to us. What matters is your commitment, your never-give-up spirit, and your strength of character.
Let’s build good things together!
What we offer:
- Opportunities to make an impact, contribute ideas and make them happen
- A fast-paced environment that pushes you to grow professionally and personally
- Open, flat structure with the chance to learn about the business directly from the founders
- An inclusive culture that encourages you to be yourself and be bold
- Fast track career progression for high performing members
- Attractive leave entitlements including progressive Period Leave for female employees, and Volunteer Leave for all employees
Related Job Searches:
- Company:
SnackGood - Designation:
eCommerce Operations Intern - Profession:
General Management - Industry:
Retail / eCommerce - Location:
Geylang