At Matrix Automation, we use technology to streamline and automate tedious manual work and co-create novel concepts and business models to bring your imagination to life. We deliver on the era of Human-Computer Understanding. For more than two decades, organizations around the world have used shared services and outsourcing to improve controls and reduce costs. Matrix Automation provides application development & maintenance and tech infrastructure managed services for key industry verticals.
We are hiring Internship, you will be equipped with the necessary skillset and knowledge to better prepare you in securing your ideal job, especially in the digital space.
Responsibilities:
To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Ensure escalation and management of calls is to agreed service levels.Requirement
- Proficient in Microsoft Office.
- Knowledge in desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and Internet technology.
- Good oral and written communication skills and ability to establish and maintain effective working relationship.
- Ability to coordinate several diverse job requirements and projects.
- Ability to identify, research problems and resolve user issues.
Kindly note that only shortlisted candidates will be notified.
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- Company:
Matrix Process Automation Pte Ltd - Designation:
Service Desk Agent Intern - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Bukit Merah