HokuApps – Customer Success Specialist

About HokuApps

HokuApps is a Rapid Application Development Platform that enables Digital Transformation for global organizations by leveraging new technology. Our Digital Transformation consulting helps companies improve products and services, enhance customer experience, enter new markets, and increase revenues.

Website: https://www.hokuapps.com/

Customer Success Specialist
We are looking for fresh graduates who will act as the trusted advisor for our clients by focusing mainly on improving their customer experience and increasing our value proposition for them.

Responsibilities 

• Have a good understanding of the company's main line of business and placing an emphasis on the upsells that we are offering
• Collaborating closely with the Sales, Marketing and other cross-functional teams located locally and globally.
• Identify avenues to upsell additional services and ensure HokuApps is extended to more teams, offices and markets within the customer organization.
• Being able to pitch upsells to existing and new B2B clients of HokuApps

Key Metics to Take Note Of: 

• Retention of corporate customers
• App engagement/usage on corporate customer accounts
• Account Expansion: Upsell of additional services and bringing HokuApps to more teams, offices and markets within the customer organization

Qualifications

• Fresh graduates with Bachelor's degree in any relevant field are welcome to apply
• Excellent written and spoken communication skills
• Excellent problems solving skills, ability to coordinate with both local and global teams
• Ability to self-start and work in a fast-paced team environment and the ability to work independently
• Curious, self-motivated and always-learning
• Strong consultative abilities
• Social skills, ability to interact with a wide variety of people at different levels of seniority and a laser focus on the customer experience
• Strong commercial acumen with the ability to identify opportunities for upselling
• Candidates must be located in Singapore