Elitez Pte Ltd – Customer Service Representative

Customer Service | Changi Airport | Flexible Shift | 3-5 Days | #P003 

Customer Service Ambassador | Changi Airport | Flexible | #P003 

Our client, a leading multinational corporation in the aviation industry, is undergoing expansion and seeking to add members to their Customer Service Team. As a part of this team, your role will be pivotal in providing outstanding customer service, upholding a positive brand image, and ensuring customer satisfaction.

Shift Hours: 8.30pm - 9.30am (10 working hours), 1pm - 10pm 

Job Highlight

• Concierge Experiences 

• Flexibility in Shifts 

• Transportation Claims 

Job Description 

Pre-Boarding Passenger Duties: 

• Prior to passenger boarding, responsibilities include printing the flight load and flying time, activating the GMID (Gate Management Information Display), turning on the BGR (Boarding Gate Reader), and confirming that the BGR bins are empty.

• Verifying that the names on passengers' passports match the names on their boarding passes for the departing flight. Checking flight details such as flight number and flight date to ensure passengers are on the correct flight.

• Collecting passengers' boarding passes and addressing/rectifying boarding prompts, such as seat changes or situations where a passenger has already boarded.

Passenger Boarding Duties:

• Verify passengers' names on passports match boarding passes

• Check flight details to ensure passengers are on the correct flight

• Retrieve boarding passes and address boarding prompts

• Count boarding pass stubs upon embarkation

• Issue arrival station disembarkation cards

• Direct passengers to the aircraft as needed

• Escort last passenger and perform gate sweep

• Assist with proper offloading procedure at the gate

Arrival Handling Duties:

• Meet and greet passengers at arrival gates

• Direct passengers to relevant locations (immigration, baggage collection, connecting flight gates, transfer counters, etc.)

• Provide arrival and flight connection information

Disruptions Handling Duties:

• Provide latest information on flight delays

• Attend to passengers' needs

• Facilitate transfers and re-bookings

• Issue meal vouchers

• Assist with CIQ (Customs, Immigration, and Quarantine), duty-free bond for hotel-bound passengers

Job Requirements: 

• GCE ‘N’ Level and above

• Positive attitude with excellent customer service skills 

• Good Interpersonal Skills and Tech-Savvy