EAS International Pte Ltd – Customer Services

Customer Services Job Description

Ensure proper inventory procedures are being followed

Responsible for the Logistic Operation (warehousing and transportation) managing the market budget for the function delivering Productivity Targets

Ensure Best in Class Service to our Customers thru a strong Customer Service Organization and a mature Customer Collaboration process in place

Serve as the primary liaison with Sales, Production, and Global Logistics staff on the delivery of cost-effective customer service

Report directly to Area Vice President, Great Lakes

Committed to meeting current and future expectations and requirements of customers, and resolving customer issues that arise

Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met

Ensure efficient scheduling and routing to and from plants and their customers to achieve lowest total costs and on-time in-full (OTIF) delivery

Schedule production to successfully meet customer requirements and ensure effective delivery of services to internal and external customers with lowest total cost fulfillment

Oversee cost estimating process performed within Customer Service