- Date Listed
- 14 Sep 2021
- Experience Level
- Entry Level / Junior Executive
- Profession
- Customer Service / Communications
- Industry
- Computer and IT
- Job Period
- Immediate Start, For At Least 6 Months
- Location Name
- Tanjong Pagar, Singapore
- Address
- Tanjong Pagar, Singapore
- Map
- Company Profile
- About CoachVantageCoachVantage is a technology startup based in Singapore that provides a SaaS platform for professional coaches to manage their business and deliver exceptional coaching results to their clients.Coaches who use our platform will have everything they need in one place, improving their productivity and saving costs on their tech stack. They have access to a scheduling tool, landing pages to sell their coaching programs, contract e-signatures, invoicing, document management, client portal access, and more.We're passionate about personal development and transforming lives and we want you on board our team if you share our passion too!Why Join Us?We're a young startup and you'll have the opportunity to grow with us as we scale.There's no 'red tape' or layers of approvals to get stuff done.You enjoy working in a small yet dynamic team where your voice will be heard and your viewpoints respected.You can work from home with flexible working hours to deliver your genius work.Company CultureQualities and attributes that we value are:
Positivity! We believe in what we do and in the value we bring to our customers.
Respect. We respect each other's viewpoints and diversity.
Grit. We put 100% effort and resolve in everything we do.
Fun. We cherish family, friendships and life experiences.
- Job Description
This position is open for both recent graduates and mid-career individuals (mature and non-mature). Graduates interested in this position should possess a Poly Diploma Qualification. Mid-career individuals from any qualification level can apply.
Role Description
This position reports to the Director of CoachVantage and interfaces with the User Experience & Engagement Specialists.
CoachVantage is a technology start-up that provides opportunities for our employees to excel in the knowledge-based economy. Our employees benefit from the exerience of working in a fast paced start-up environment where decisions are taken quickly. Our company culture encourages independent thinking and autonomy.
As a Customer Success Specialist trainee, we will provide training and support for you to gain valuable skills and competencies required to deliver outstanding customer support, onboarding and building long-lasting relationships.
Responsibilities
1. Utilize digital tools to provide customer support in response to help tickets.
2. Create in-app customer journey and product tours using digital tools with the objective of reducing the learing curve of new users of the CoachVantage SaaS platform.
3. Create video tutorials that demonstrate to users how to use features of the app and improve their productivity and client success.
4. Analyze customer interactions and friction points with our app and provide insights to our Customer Experience team to improve the user experience.
5. Serve as the customer liaison and build long lasting relationships with the objective of converting customers to advocates of our brand.
Competencies
1. Develop customer support skills and core competencies with the aid of digital tools, eg. 'Intercom' and 'Loom', and provide first level customer support online, through live chat, emails, video recordings or using virtual communication tools.
2. Develop excellent communication skills including active listening and responding to customer queries in a helpful and professional manner.
3. How to build strong relationships with customers by listening empathetically to their needs and requirements and convey their needs to internal User Experience team.
Duration of Traineeship
This is a 6-month traineeship program
Approved Training Allowance
Fresh Graduates: S$1,800
Non-mature mid-career individuals: S$1,800
Mature mid-career individuals: S$2,300
Related Job Searches:
- Company:
CoachVantage - Designation:
Customer Success Specialist - Profession:
Customer Service / Communications - Industry:
Computer and IT - Location:
Tanjong Pagar