Cheil Singapore Pte Ltd – Platform Operations Intern (SMC)

Platform Operations Intern (SMC) 

We are looking for a Platform Operations Intern to provide operational support for SMC, Samsung’s main asset repository platform in the South-East Asia and Oceania region. As the Platform Operations Intern, you will assist in all SMC-related tasks such as optimizing usage and performing the day-to-day operations. You will get exposure to work with the global platform team, based in the UK. 

Responsibility:

• Manage user requests and onboard platform users through training sessions or user guides
• Monitor user activity like user login and asset upload and identify which markets in the region are not performing and why
• Support in measuring and reporting the overall regional performance in the platform according to KPIs
• Work with marketing managers to support creating folder structures according to their campaign needs
• Support local agencies in using the platform correctly and ensuring assets are uploaded with the correct metadata and file restrictions
• Review content for the local market and maintain graphic resolution standards for image files
• Assess copyrighted documents and license expiry of files
• Sustain consistency in asset quality, performing Quality Assurance (QA) and Quality Control (QC)
• Aligning requirements for global rollouts from Samsung HQ
• Troubleshooting any minor issues users might come across or detecting and reporting major issues to the support team 
• Coordinating with key stakeholders for each market to ensure registered users are up-to-date 

Requirements:

• Someone who likes to keep things orderly and has great organizational skills
• You like implementing improvements to systems and working efficiently
• Some knowledge with similar platforms or services and good sense of file quality
• Some knowledge or experience with data analysis, providing data-driven insights and feedback to ensure the best evaluation
• Someone who can work well individually
• Understanding of marketing campaigns will be a great plus