Baker’s Brew – Customer Success Executive

Responsibilities:

Sales - Corporate/Bulk/Seasonal Campaigns/B2B:

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Create, update and organizing sales deck for each respective target group. (corporate/bulk/special occasions)
• Build and nurture strong relationships with clients, providing excellent customer service.
• Present and negotiate proposals, closing deals effectively.
• Communicate with respective team to ensure orders are fulfilled
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Keep track & follow up with customers on outstanding payments
• Participating in sales team meetings.
• Monthly sales report for the respective sales categories.
  
  

Customer Excellence:

• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints via phone, email, or chat.
• Maintain a positive and professional attitude while assisting customers with their needs.
• Ensure timely and accurate resolution of customer issues to enhance customer satisfaction.
• Build and maintain strong customer relationships to drive customer loyalty.
• Ensure all feedback/complaints are looked into and closed within company SOP standards.
• Custodian of our review system and to ensure KPIs are met throughout all verticals
  
  

Requirements:

• Degree/Diploma in a relevant business subject.
• Demonstrable experience in the fields of e-commerce or corporate sales or customer service .
• Knowledgeable about consumer preferences, particularly as these relate to e-commerce.
• Unrivaled organizational, teamwork, and quality assurance skills.
• Superb data analysis and report writing abilities - excel and numbers
• Hungry for growth.