AXS Pte Ltd – Settlement Investigation Specialist

Responsibilities:

• Investigate and resolve payment and settlement discrepancies, including failed, delayed, or rejected transactions
• Perform root cause analysis on transaction issues and recommend corrective actions to prevent recurrence
• Monitor payment flows and identify exceptions, anomalies, or breaks in settlement processes
• Liaise with internal teams (Operations, Technology, Compliance) and external stakeholders (banks, partners) to resolve issues promptly
• Ensure all investigations are completed within defined timelines and in line with service level agreements
• Maintain accurate records of investigations, resolutions, and audit trails
• Support reconciliation processes and ensure alignment between payment systems and records
• Escalate critical issues and risks in a timely manner to relevant stakeholders
• Ensure compliance with regulatory requirements, internal controls, and AML/CFT guidelines
• Participate in process improvement initiatives to enhance efficiency, accuracy, and control

 Qualifications:

• Bachelor’s degree in Finance, Business, or a related field
• 3–6 years of experience in banking operations, payments, or settlement investigations
• Strong understanding of payment flows, reconciliation, and settlement processes
• Familiarity with payment systems such as SWIFT, MEPS+, or equivalent
• Good knowledge of AML/CFT and regulatory requirements in financial services
• Strong analytical and problem-solving skills with high attention to detail
• Ability to manage multiple priorities and work under tight deadlines
• Proficiency in Microsoft Excel (e.g., formulas, pivot tables)
• Strong communication skills and ability to work with cross-functional teams