AXS Pte Ltd – IT Support Intern

Incorporated in 2000 and headquartered in Singapore, AXS is one of the region’s established payment solutions providers, connecting consumers, businesses, merchants, and billing organisations through secure and accessible payment experiences. From pioneering Singapore’s self-service billing kiosk network to enabling transactions across digital, physical, and partner channels today, AXS powers payment infrastructure that supports how people pay and how organisations collect, manage, and enable payments.

Across Singapore’s bill payment ecosystem, AXS serves more than one million users through its digital and physical touchpoints. Beyond bill payments, AXS enables businesses and merchants with payment acceptance, collections, and digital payment capabilities, supporting a growing ecosystem of thousands of businesses.

For more information, visit www.axs.com.sg.

Internship Responsibilities:

• Provide IT support to users by responding to service requests, troubleshooting issues, and escalating unresolved problems to higher support tiers.
• Assist in monitoring system performance, network connectivity, and server health using internal tools.
• Support the setup, configuration, and maintenance of desktops, laptops, and peripheral devices (printers, scanners, etc.).
• Help manage user accounts, permissions, and access rights in accordance with company policies.
• Perform routine system checks, patching, and software updates to ensure operational stability and security compliance.
• Assist in asset management and inventory tracking of IT equipment and licenses.
• Document support tickets, issue resolutions, and procedures in the IT knowledge base.
• Provide technical assistance for hardware and software installations, system rollouts, or upgrades.
• Collaborate with internal IT teams to ensure efficient incident response and service restoration.
• Support ad-hoc IT operational and administrative tasks as assigned by supervisors.

Internship Requirements:

• Currently pursuing Diploma/Degree in Information Technology, Computer Science, Information Systems, or related field.
• Basic understanding of Windows operating systems, networking fundamentals, and IT hardware components.
• Familiar with Microsoft 365, Active Directory is a plus.
• Good troubleshooting and problem-solving skills.
• Strong customer service orientation with effective communication and interpersonal skills.
• Detail-oriented, reliable, and able to work independently under supervision.
• Eager to learn about enterprise IT operations and support processes.