AXS Pte Ltd – Sales Operations Intern

Incorporated in 2000 and headquartered in Singapore, AXS is one of the region’s established payment solutions providers, connecting consumers, businesses, merchants, and billing organisations through secure and accessible payment experiences. From pioneering Singapore’s self-service billing kiosk network to enabling transactions across digital, physical, and partner channels today, AXS powers payment infrastructure that supports how people pay and how organisations collect, manage, and enable payments.

Across Singapore’s bill payment ecosystem, AXS serves more than one million users through its digital and physical touchpoints. Beyond bill payments, AXS enables businesses and merchants with payment acceptance, collections, and digital payment capabilities, supporting a growing ecosystem of thousands of businesses.

For more information, visit www.axs.com.sg.

Responsibilities

Merchant Onboarding & Documentation Support

• Assist in collating merchant and partner onboarding documents submitted by the Business Development team.
• Review onboarding submissions against standard documentation checklists, including ACRA, bank statements, identification documents, licences, and other supporting documents where applicable.
• Flag missing, incomplete, unclear, or incorrectly submitted documents for follow-up.
• Maintain organised submission records, folders, and trackers to support smooth internal handoffs and audit readiness.
• Contribute to a more efficient onboarding experience by ensuring documentation is complete, easy to access, and accurately tracked.

Submission Tracking & Administrative Follow-up

• Update onboarding trackers with submission status, missing-document status, and follow-up progress.
• Assist in monitoring outstanding items and following up with relevant internal stakeholders based on agreed templates or checklists.
• Help maintain visibility of application progress for Sales Operations and Business Development teams.
• Support routine status updates to ensure pending submissions are not overlooked.

Data Accuracy & Process Hygiene

• Support basic data cleaning and checking across onboarding trackers and CRM-related records.
• Help identify inconsistencies in submission details, document naming, or tracker updates.
• Assist in maintaining data discipline by ensuring required fields and statuses are updated accurately.
• Escalate recurring submission issues or process gaps to the Sales Operations Executive.

General Sales Operations Support

• Assist with routine administrative tasks related to sales operations, merchant onboarding, and documentation management.
• Support preparation of simple reports, summaries, or tracker extracts where required.
• Assist with ad-hoc operational tasks related to onboarding workflows, merchant lifecycle processes, or internal coordination.