Watsons is Singapore’s leading beauty and health retailer more than 100 stores located islandwide. Aligned with its philosophy of bringing ‘more’ to customers’ lives, Watsons strives to bring the best in beauty and health products to consumers at affordable prices. A strong advocate of preventive care, Watsons has also enhanced its health platform with 36 pharmacies located within its key stores, offering services such as medication dispensing and review, health screening packages and counseling on smoking cessation and minor ailments.
In January 2011, Watsons became the first health and beauty retailer to be awarded the Singapore Service Class (S-Class) Certification by SPRING Singapore, given to businesses that have attained service excellence covering areas including leadership and customer satisfaction. Watsons is owned by Hong Kong-listed A.S. Watson Group, CK Hutchison Holdings.
Since 2009, Watsons has been the No. 1 pharmacy/drugstore brand in Asia* For more information on Watsons Personal Care Stores, visit www.watsons.com.sg.
The role of Customer Service Specialist deals with customers on all matters inclusive of inquiries, resolution of complaints/feedback via various feedback channels.
- Provide quality customer service to customers via various channels that include but not limited to calls, online, live chat, walk-ins etc
- Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
- Listen, probe and question in order to clarify and understand customer needs.
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Follow-up on outstanding cases and perform call back to customers if necessary.
- Assist on membership matters such as sending out of new cards, replacement cards, activation of cards.
- Assist on prize collections for contests.
- Work as a team and ensure that the customers service level is met.
Education & Experience
- Possess minimum 'O' level/ NITEC
Personal Attributes
- Highly adaptable to a fast-paced and dynamic work environment
- Pleasant disposition and personality
- A team player
- Possess a sense of urgency with high EQ
Competencies
- Proficiency in English; ability to converse in Mandarin will be an added advantage (to liaise with Mandarin speaking associates/customers)
- Customer-oriented with good interpersonal and communication skills
- Candidates with experience in customer service or contact centre will have an added advantage
- Candidates with a passion in customer service are welcome to apply
Related Job Searches:
- Company:
Watson's Personal Care Stores Pte Ltd - Designation:
Customer Service Specialist - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce - Location:
Downtown Core