Tessaract.io – Customer Success Intern

As a Customer Success Intern, you will:

• Gain a deep knowledge of Tessaract's system - important to achieve your day-to-day tasks
• Assist with ticket management on Zendesk
• Serve as a first point of contact for troubleshooting customer enquiries
• Work together with the team on Customer Success strategies and to add/create value for customers
• Assist in drafting, formatting and uploading articles to our Help Centre
• May be required to perform other additional duties and responsibilities as assigned

Key requirements: Applicants should possess:

• A strong command of English, both written and spoken;
• Confidence in speaking in-front of upper management / senior members of an organisation
• Knowledge of how to use Zendesk (on-the-job training will be provided);
• Attention to detail;
• Clear reporting and communications skills