SWAT Mobility – Operation Analytics & Customer Success Intern (Solution Delivery Associate)

• Be part of creating success in the Solution Service space
• Build interactive and informative dashboards, charts and tables to aid in operations monitoring and process improvement initiatives
• Verify and evaluate performance of live regional projects, including many first-to-market product entries
• As part of a newly formed team. Formulate, build and evaluate operation Standard Operating Procedures and Processes. 
• Enhance Operations Processes to support Customer Success KPIs
• Gain valuable exposure and insights while supporting Solution Delivery Teams on what constitutes a successful delivery
• Run small research projects employing data analytics to propose improvements to current Business-As-Usual and Operation methodologies
• Setup and work with SWAT's awesome apps and operational interface
• Assist and participate in project activities including events, deployments and trainings
• Assist in operation activities (we’re a small team, everyone chips in to help!)
• Other ad-hoc duties as assigned on a day to day basis

Qualifications

• Undergraduate in a local university majoring in IT, Business or Engineering courses
• Studying something different? We welcome anyone with the right skills sets and who is keen to learn to apply!
• Able to commit to a full-time internship from July/August 2021 onwards

Other Information

Desired Skills:

• Strong communication skills; confidence to speak with various stakeholders
• Independent – able to function in a new office with a small number of employees and self-driven to adapt to the changes of a start-up environment
• Passionate about customer success
• Street smart and thinks fast on your feet
• Enjoys collaborating with team members 
• Fast learner and technologically savvy, able to pick up new tools and tech-concepts quickly
• Analytical thinker and data driven
• Able to see the “big picture” and solve problems objectively as they come
• Ability to prioritise, take responsibility and turn up in situations when hands-on-deck is needed. We are a lean team, everyone is important!
• Able to multi-task and set priorities
• Intermediate SQL skills and knowledge desirable