ViewQwest Private Limited – Network Operation Centre (NOC) Engineer

Responsibilities: 

• Provide Service Management to supervise the network system and continuously monitor alerts
• Ensure the security of the company’s network and monitor the performance of the business network
• Coordinate with third-party providers to secure network products and services
• Attend to tier 2 customer escalations and troubleshoot issues
• Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)
• Influence the enhancement, modification, and adjustment of components in the network infrastructure
• Manage the integration of new network technologies
• Maintain all required network updates on the VPN, WLAN, WAN and LAN
• Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
• Document the resolution of incidents and problems

Requirements: 

• Diploma in Computer Science, Information Technology, Engineering, or a related field
• Minimum 2 years of experience in a related field preferred
• Interest in Internet Technologies, including routing, switching and general network infrastructure, as well as technologies associated with the ISP market
• Able and willing to work in shifts to support network system on a 24/7 basis
• Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges
• Prior experience in an ISP environment would be advantageous
• Possession of professional certifications such as CCNP would be advantageous
• Able to work shift (8am to 5pm, 11am to 8pm)
• Able to work after office hours for any emergency situations that needs onsite or remote troubleshooting