Straits Retail Property Management Services Pte. Ltd. – Customer Service Officer (Shopping Mall)

Responsibilities

• Manage and ensure smooth operations of the Information Counter
• Maintain and provide excellent customer service in the course of duty
• Provide timely and accurate information and/or clarification to internal and external customers of the company
• Handle shopper feedback and incidents professionally
• Handle administrative duties which includes but not limited to covering of reception duties (when required), tracking of lost and found items, preparing of redemption reports
• Administer mall-wide redemptions during campaigns and help out when required during events
• Assist in the sale and redemption of vouchers; ensuring accuracy in voucher movement and monies collected
• Assist to upkeep the mall by performing regular checks ensuring that facilities and amenities are in good condition
• Assist in crowd management when required
• Any other duties assigned when required

Requirements

• Minimum GCE ‘O’ Level
• 2 years of experience in shopping mall, retail or hotel concierge service is preferred
• Computer literate
• A team player who possesses good interpersonal skills and has a pleasant disposition
• Motivated individual who is attentive to details
• Customer oriented with good communication skills
• Able to work on rotating shifts which include weekends & Public Holidays