Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their businesses, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.
We are a team of 400 builders from 18 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!
Position Duties
As a Business Process and Strategy intern at Sleek, you will be part of a highly collaborative and amazing team, with a focus on strategic & continuous improvement projects focusing on data quality & operational excellence, such as:
- Support strategic initiatives to provide a delightful and exceptional customer experience
- Support the designing & continuous improvement and optimization of business processes
- Support the development and maintenance of process documentation, including standard operating procedures (SOPs) and process flow diagrams
- Assist in the organization and management of the team’s data resources to have it immediately accessible for analysis
- Audit the quality, integrity and comprehensiveness of the data collected
- Ensure that client information is accurately reflected and updated
- Clean, organize and interpret data with appropriate tools to rectify issues in a sustainable approach whenever a new pattern is detected
- Develop and build knowledge management capabilities to facilitate best practices across teams and countries
- Assist in cross-functional collaboration and stakeholder management across all operations teams to deliver valuable projects
- Support the BPM managers by driving various initiatives and projects, giving regular progress updates and ensuring timely completion
Performance Standards
- Bachelor's Degree and above (final year or fresh graduates)
- Proficiency / experience with Zendesk suite is a plus
- Willingness to learn and curious mindset
- Be highly collaborative as the role will work closely with other department members on cross-functional projects
- Strong teamwork, organizational and interpersonal skills
- Possess strong analytical and critical thinking skills with a flair for data analysis
- Ability to work independently; can prioritize and adjust tasks in a dynamic and fast paced environment
- Strong Project Management experience with attention to detail
More about Sleek!
At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.
We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.
If you think you would be a good fit for our mission, we look forward to hearing from you!
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