Rocket Internet – Vaniday – Operations and Business Development

We are looking for an energetic and highly motivated individual to join our great Operations team. Your mission will be:

• Holding responsibility for SL compliance and customer satisfaction as a whole
• Driving department performance through weekly feedback sessions with all team members
• Conducting in-depth data analysis to identify opportunities for performance improvements
• Ensuring Vaniday's quality standards and reaching productivity goals
• Handling calls and emails in tricky escalation situations
• Evaluation of relevant KPIs and taking of measures to correct any deficiencies
• Providing statistics and insights into current customer trends to senior management
• Driving initiatives to continuously improve the quality of our service to our customers
• Identifying causes of operational and customer facing errors and developing processes to lower our error rate
• Consistently setting and exceeding performance targets
• Brainstorm and implement new processes and tools to drive operational performance through innovation

Requirements: 

• Be interested in the Beauty industry in Singapore 
• You are currently enrolled or graduating from a relevant degree program
• You can effectively work in an independent, structured and goal-oriented manner 
• You approach challenges with a positive attitude, and maintaining customer satisfaction is what keeps your heart beating 
• You have a high degree of comfort with talking to people 
• You pay attention to detail and demonstrate excellent organizational skills 
• You are able to deal with a high workload and you work in a very structured manner 
• You are team oriented and we will want to have a beer with you after work (or maybe before..) 
• You would love to attend ladies nights for free manicures / massages and drinks