Rednova is a Singapore-based professional management and consulting company, which specializes in providing emerging companies with an extensive network of talent and expertise. Our global team of experienced business people, venture capitalists, angel investors, entrepreneurs and technical advisors have developed a highly collaborative environment to support the creation of successful business ventures.
We navigate our clients through the daunting and promising crypto economy, offering ways to profit from and transform your innovative vision into the next success story.
Rednova raised more than USD 1million investments in the seeding phase and has a valuation of USD 20million. The firm is strongly backed by huge names in the Cryptocurrency space. Our co-founder is ranked as the top 10 players in mainland China.
As a frontier in the Blockchain consulting space, it is with no doubt that Rednova will be a great place to learn and grow if you’re passionate about fintech.
Job brief
We are looking for an enthusiastic Community Manager to join our firm to provide insightful advice and friendly, hands-on technical support to RedNova’s customers in need. This position mainly involves overseeing of community groups, mainly on WeChat.
As a community manager, you need to have strong people skills and a knack for problem solving to maintain composure and customer focus while troubleshooting and solving technical issues. Your insightful contribution will be of great importance in operating the groups.
This job will help you gain broad experience in the industry and you will be prepared to enter any fast-paced work environment.
Responsibilities
Handle enquires from the public in community groups in a timely, efficient, patient and professional manner;
Foster positive relations with key customers;
Monitor and analyze customer service trends and communicate findings to managers;
Enhance user satisfaction and assist the customers with patience;
Assist the team in customer community building;
Perform ad-hoc duties as assigned.
Requirements
Able to communicate fluently and write clearly in both Chinese and English (Mainly Chinese);
Good writing and communication skills;
Have a WeChat account;
Strong desire to learn along with professional drive;
Keen interest in cryptocurrency and blockchain industry;
Keen learning ability as ICO is a fairly new industry and interns are required to learn fast.
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Rednova Pte Ltd - Designation:
Community Manager Internship - Profession:
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Consultancy