REC Group – Customer Quality Assurance Engineer

REC Group
Customer Quality Assurance Engineer
Date Listed
10 May 2024
Job Type
Entry Level / Junior Executive
Job Period
Flexible Start - Flexible End
Energy and Chemicals
Location Name
20 Tuas South Avenue 14, Singapore 637312, Singapore
20 Tuas South Ave 14, Singapore 637312
Allowance / Remuneration
$800 - 1,500 monthly
Company Profile

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.

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Job Description
  • Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and factory process / quality controls improvements to prevent recurrence of problems and efficacies of detection.
  • Process field claims in a timely manner for resolution.
  • Work with regional Technical Product Managers to resolve field claims. This includes performing failure analysis and field visits to customer sites/installation.
  • Providing timely engineering insights including failure analysis technical reports and presentation.
  • Analyze product warranty claim and provide modeling on product service life.
  • Collaborate with cross functional teams, contributing to the domain of product FA or characterization.
  • Handles customer visits and factory audits and product inspection.
  • Develop & contribute to building knowledge base of degradation from product to material level.
  • Design tests to detect infant mortality and mid-life product failures.
  • Perform investigation including product reliability data analysis, and modeling product performance behavior to identify opportunities in future development or continuous improvements for current technology.


  • Bach / Masters / Phd Degree in Engineering or Science (Electrical, Mechanical, Physical Sciences)

Other Information


  • Problem-solving, failure analysis and trouble-shooting, statistical data analysis and design of experiment
  • Application experience in managing (large) data modelling would be favorable
  • Excellent practical knowledge and use of Microsoft Office
  • Excellent interpersonal skills, strong belief in driving for quality and customer satisfaction.
  • Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
  • Communicate effectively through presentation and technical reports.
  • Enjoys rigors of technical reviews with peers & management to drive to business outcome.
Application Instructions
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Related Company Review:

REC Group
Type: Energy & Utilities / Energy, Mining & Utilities
Good experience to understand the industry.
Pros: -Supportive team -Flexible work -Innovative -Inclusive environment -Provide company transport
Cons: -Poor management -Workload could be overwhelming sometimes -Location far from town
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