Mixcommerce Pte Ltd – eCommerce Customer Service Executive

We are one of the top ecommerce stores on Shopee. We distribute a wide range of products including food & beverages, home & living, gaming chairs & tables, pets accessories as well as outdoor products. 

Job Descriptions

• Answer customer enquiries via Shopee/Lazada messenger 
• Ensure a high chat response rate
• Respond to Shopee/Lazada Ratings and Reviews
• Create Chat Broadcasts and assist with managing marketing campaigns 
• Assist to update listings on all marketplaces
• Ensure all customer service issues are resolved in a timely manner.
• Record customer service tickets and identify the SKUs that are prone to have shipping damages

KEY TAKEAWAYS

· Get to know how to manage an ecommerce business across different platforms, which will be a valuable experience if you plan to start your own in the future

· Get exposure to online promotion campaigns, and warehouse management

Requirements 

· Minimum Diploma holder. Fresh graduates from University are welcome to apply 

· Must be proficient in Microsoft Excel

· Excellent spoken and written English & Mandarin