Liquid Advertising Pte Ltd – Senior Account Manager

• Manage multiple accounts; develop positive working relationships with all customer touch points

• Drive client retention, renewals, upsells and client satisfaction

• Work closely with the Managing Director, Studio Manager and Designers day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimisation, troubleshooting and QA

• Drive requirements for product or process enhancement and development as needed

• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

• Manage weekly campaign status documents for review

• Work closely with Finance on billing set up and invoicing

• Adhere to established processes and workflows, as it relates to campaign set-up, creative execution (including dynamic creative), ad trafficking, campaign management, creative assets and campaign reporting

• Provide input on new processes and workflows as needed

• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight