Kord IT – Support Analyst

KORD IT PTE LTD was established in Singapore in 2001 and provides a wide variety of information technology solutions including web and mobile application design, development, testing, deployment and training for an international client base in more than 120 countries. The company has worked closely with public and private sector organizations in pioneering software solutions that yield measurable results.

Responsibilities:

• Analyze service desk issues, resolve problems, develop solutions, testing, implement and support server and database systems
• Coordinate tasks and priorities between clients and developers by regularly updating the service desk system and communicating the issue status in a timely manner
• Keep up to date with industry trends, evaluate technical solutions and make recommendations
•  Develop and maintain project, technical and user documentation and ensure version control practices
• Other related duties as required

Requirements:

• Qualification: Minimum Diploma in Information Technology or equivalent
• Experience: Some experience providing software support including deploying, testing and documenting mobile/web applications and databases
• Knowledge: Reasonable knowledge managing Linux server operating systems, MySQL databases, Apache web servers and software deployment tools
• Skills: Excellent time management, software project management, people management, teamwork and communication skills (oral and written)

Other Information:

• Citizenship: Singaporean or permanent resident
• Position: Full time
• Hours: 9am – 6pm
• Location: Singapore, Central