Jaga-Me Pte Ltd – Customer Service Executive

Jaga-Me is a mobile health company with the mission of making quality healthcare accessible at home and work. Jaga-Me does so through a digital platform that facilitates the delivery of medical services, products, and information.

Customer Service Executive (Part-time)

Job Description

• Handle customer inquiries in a professional manner.
• Provide accurate and timely information on Jaga-Me's services.
• Keep records of customer interactions, transactions, feedback, or complaints.
• Handle customer complaints via phone, email, or social media.
• Assist clients with setting up their accounts and booking our services.
• Assist with planning and coordinating allocation of cases to internal staff.

Requirements

• Ability to be composed, organized, and demonstrate professionalism under pressure.
• Independent and also a strong team player.
• Ability to multitask, such as toggle between different platforms or IT systems.
• Proficient in English and a second language is preferred.
• 5 days work week, including weekends and public holiday
• $10 - $12 per hour.
• Weekend and PH allowance will be provided.