AXS Pte Ltd – Customer Service Officer (Contract)

Company
AXS Pte Ltd
axs.com.sg
Designation
Customer Service Officer (Contract)
Date Listed
21 May 2024
Job Type
Entry Level / Junior Executive
Free/Proj
Job Period
Immediate Start, For At Least 6 Months
Profession
Customer Service / Communications
Industry
Finance
Location Name
River Valley, Singapore
Address
River Valley, Singapore
Map
Allowance / Remuneration
$2,000 - 2,400 monthly
Company Profile

AXS is a leading solution provider and operator of an Electronic Service Delivery Network (ESDN), a delivery platform with AXS Stations as the first channel, which allows organisations to reach out to their target audience.

With over 650 AXS Stations strategically located island-wide, our users have convenient access to more than 600 payment services, including payment of bills and fines, topping-up of pre-paid telecom cards, purchase of movie tickets and accessing government eServices.

AXS has since grew its network and access points to include the following channels:

  • AXS e-Station
  • AXS m-Station
Job Description

Job Description

  • Handle inbound/outbound calls/emails on inquiries, feedbacks and complaints
  • Ability to understand customers needs and provide appropriate solutions
  • Consistently deliver quality service to achieve customers satisfaction
  • Ensure proper follow up, escalation & closure of individual case
  • Provide accurate product and service information to customers
  • Resolve queries efficiently and escalate issues promptly
  • Perform KPIs set by Supervisors
  • Others duties assigned by Supervisors


Qualifications

  • Minimum “O” Levels (one year of relevant work experience will be an advantage)
  • Customer service oriented and possesses strong problem solving skills
  • Team player, initiative and willing to learn with positive mindset
  • Able to adapt changes and work in a fast-paced environment
  • Good interaction, communication and interpersonal skills
  • Possesses self confidence and ability to multi task
  • Willing to work weekends and public holidays

Related Company Review:

AXS
www.axs.com.sg
Type: Financial Transaction Processing / Financial Services
3.7
Vibrant culture
Pros: most colleagues are friendly. You can feel that management really cares about their employees.
Cons: Some managers are hard to work with.
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