AXS Pte Ltd – Technical Support Officer

AXS Pte Ltd
Technical Support Officer
Date Listed
21 May 2024
Job Type
Entry Level / Junior Executive
Job Period
Immediate Start, Permanent
Others / General Work
Location Name
River Valley, Singapore
River Valley, Singapore
Allowance / Remuneration
$2,000 - 2,100 monthly
Company Profile

AXS is a leading solution provider and operator of an Electronic Service Delivery Network (ESDN), a delivery platform with AXS Stations as the first channel, which allows organisations to reach out to their target audience.

With over 650 AXS Stations strategically located island-wide, our users have convenient access to more than 600 payment services, including payment of bills and fines, topping-up of pre-paid telecom cards, purchase of movie tickets and accessing government eServices.

AXS has since grew its network and access points to include the following channels:

  • AXS e-Station
  • AXS m-Station
Job Description

Job Description

  • Monitor & analyze system performance in accordance to the prescribed processes and procedures
  • Identify & dispatch Field technicians to affected stations island wide
  • Perform data mining & preparation of technical reports 
  • List and analyze cases, escalate to relevant department if necessary 
  • Suggest appropriate solutions and direct unresolved issues to alternative resources
  • Assist with building management duties when required

 Job Requirements:

  • Minimum GCE "N"/"O" levels, Higher Nitec/Nitec in any industry 
  • Possess good computer skills mainly Microsoft Excel, Word & Powerpoint
  • Control Centre/Dispatcher background with analytical skills is an added advantage
  • Pleasant personality, able to work and communicate well with different levels
  • Require to work on shift, including PH & weekends where assigned
  • No experience required, training will be provided

Related Company Review:

Type: Financial Transaction Processing / Financial Services
Vibrant culture
Pros: most colleagues are friendly. You can feel that management really cares about their employees.
Cons: Some managers are hard to work with.
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