EP Technology Pte Ltd – Technical Interns

EP Technology Pte. Ltd. is a regional information technology and education solutions provider in Singapore. 

We are a specialized solutions provider for teaching and learning in the K-12 market, providing curriculum development and training, as well as productivity technologies for enterprises, educational institutions, contact centers, and even the government departments and bodies. 

Technical Support Internship from October 2026 to Feb 2027 (3 - 6months duration)

Job Description

The Technical Support Intern will assist the technical team in providing first-level technical support for EP Technology’s products and solutions. This role offers hands-on exposure to troubleshooting, system setup, customer support, and real-world IT/AV environments.

Key Responsibilities

• Provide basic technical support and troubleshooting for hardware and software issues
• Assist in installation, configuration, and testing of company products (e.g. interactive displays, IT/AV solutions)
• Support internal teams and customers with technical inquiries via email, phone, or on-site assistance
• Perform routine system checks, diagnostics, and maintenance
• Prepare simple technical documentation, user guides, and support reports
• Escalate complex technical issues to senior engineers when required
• Assist in inventory checking and equipment preparation for deployment

Requirements

• Able to start work from October 2026
• ITE Diploma student in IT, Computer Science, Engineering, or related field
• Basic knowledge of computer hardware, software, and networking concepts
• Willingness to learn and hands-on attitude
• Good problem-solving and communication skills
• Able to work independently and in a team
• Familiarity with Windows OS, Android systems, or AV equipment is an advantage

Learning Outcomes

• Hands-on experience in technical support and customer service
• Exposure to real-world IT and AV project environments
• Opportunity to learn troubleshooting, system deployment, and technical documentation
• Mentorship from experienced technical professionals