Haulio Pte Ltd – Operations Executive

Established in 2017, Haulio is Singapore's fastest-growing cloud-based digital container haulage network. Haulio brings together an efficient and intelligent haulage community through a range of collaborative digital tools that connect global trade to local first-mile transportation across ASEAN. With more than 98% of Singapore's hauliers onboard and an established secondary presence in Indonesia and Thailand, Haulio has plans to expand its footprint regionally, to complete the digitalisation of haulage in Southeast Asia by 2025.

Responsibilities:

• Daily planning, routing and scheduling of trucks to optimize resources
• Coordination of customers' requirements from the portal.
• Secure best fit hauliers for trucking jobs
• Achieve high service standards for all customers
• Manage customers' and Hauliers' expectations and requirements
• Basic reporting on the job progress
• Dispute resolution between hauliers and customers
• Review pricing upon job completion for finance billing
• Any other ad-hoc duties will be assigned by supervisor

Qualifications

Requirements:

• Minimum Diploma in Logistics or Maritime Studies or in a relevant discipline
• Fresh graduates in a relevant discipline are welcome to apply
• Minimum 2 years' experience in customer service and operations in the freight forwarding & logistics industry are preferred
• Excellent verbal and written communication skills
• Strong negotiation skills, with ability follow-through on client contracts
• Able to multitask, prioritize, and manage time efficiently
• Self-motivated, goal-oriented and a team player
• Able to work 5.5 day work week