Hachi by Tokyo – Customer Relationship and Sales Intern

We are seeking a proactive, customer-centric intern to support our Customer Relationship and Sales team. The ideal candidate will assist in maintaining our customer relationships and helping drive sales by learning to upsell and cross-sell our unique pet grooming services and products.

Learning Opportunities:

1. Gain an in-depth understanding of the pet grooming industry, including insights into animal behaviour and pet care trends.
2. Develop foundational skills and knowledge related to customer service and sales in the pet grooming industry.
3. Opportunity to work and learn in a growing, dynamic business environment.

Availability:

Minimum commitment of 3 days per week for a duration of 6 months.

Key Responsibilities:

1. Customer Relationship Management Support:

• Support in building and maintaining relationships with our pet owners.
• Assist in handling customer complaints and gathering feedback.
• Learn to utilize data to improve our services and customer experience.

2. Sales and Upselling Assistance:

• Support in identifying opportunities to upsell or cross-sell services and products.
• Learn to understand and anticipate customer needs.Support in meeting or exceeding sales targets.

3. Front of House Assistance:

• Assist in ensuring the front of the house is welcoming and reflects our commitment to a stress-free experience for pets and their owners.
• Support in overseeing the scheduling and managing financial responsibilities of the front desk.
• Assist in monitoring staff performance.

4. Team Collaboration and Communication:

• Collaborate with internal teams to enhance our customers' experience.
• Assist in maintaining clear and regular communication with management regarding operations and customer relations.

5. Data Management and Reporting:

• Support in utilising our in-house CRM systems to track customer interactions and transactions.
• Assist in generating reports and providing recommendations.

Key Qualifications:

• An interest in customer service and sales.
• Good interpersonal and communication skills.
• Passion for pets and interest in understanding their needs.
• Enrolled in or recent graduate of a Business, Communications, or related diploma/degree program.
• Diploma/'A' Level Equivalent Certification

Job Types: Full-time, Part-timePart-time hours: 35 per week

Salary: $800.00 - $1,600.00 per month

Benefits:

Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

Commission pay

Education:

GCE 'O' Level or GCE 'N' Level (Preferred)

Shift availability:Day Shift (Preferred)

Work Location: In person