H2O LIFE SOURCE is a leading water science company in Asia. The company designs and distributes high technology filtration systems for homes, offices, F&Bs, research and clinical laboratories, and large-scale fabrications plants.
As a market leader in filtration applications, H2O LIFE SOURCE has always been at the forefront of meeting the drinking water needs of communities in Asia today.
We offer a full range of high quality and yet affordable filtering media and products for the homes in both the urban cities and the provinces of Asia. Our products offering include frontier technology in ionization, hydrogen generation, electrolyzation, filtration and purification.
Our expertise and latest know-how in various filtration technologies also allow us to provide value-add service and parts to enhance performance of existing product-technologies.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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- Company:
H2O Life Source (SEA) Pte Ltd - Designation:
Customer Service Executive - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce - Location:
Bishan