Global School of Technology and Management – Intern (International Agent Liaison)

Global School of Technology and Management (GSTM) was established in 2007 and is a dynamic, modern, learner-centred provider dedicated to providing quality programmes for sustaining an excellent level of performance in managing the school and providing high-quality education standards and welfare for students. 

Job Description

• Assist in managing the key student recruitment agents’ account
• Coordinating with agent of the student applications processes, data entry and supporting documentation
• Managing recruitment agents for international students, including coordinating with agents of the confirmed outcome of a student visa, the pre-departure process of students, including student contact, travel plan, course fees payment, medical check-up and arrival to Singapore, etc.
• Liaise with cross-functional internal teams (including Academic and Student Support Services and Finance departments) to improve the entire agents' and students' experience (Medical check-ups, ICA appointments for Student Visa, Orientation, Offer Letters & Contracts, etc.)
• Prepare reports on each agent’s account status and clearly communicate the progress of monthly/ quarterly initiatives to internal (e.g. Sales and Marketing Director)
• Assist with challenging agent/customer requests or issue escalations as needed
• Other duties or projects, as assigned by the department heads.

Requirements and skills

• Fresh graduates with no prior experience are welcome to apply as training will be provided. You must be willing to learn
• BA/BS degree/ Polytechnic/Diploma in Business Administration, Marketing, Communication, Finance, or relevant field
• Competency in MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• Effective time management skills and the ability to multitask
• Professional and proactive work ethic
• Excellent listening, negotiation, and presentation abilities and strong verbal and written communication skills
• Working hours: 5.5 days (Able to commit weekends) 
• We regret that only shortlisted candidates will be contacted