Company
FOMO Pay Pte. Ltd.
fomopay.com
Designation
IT Customer Support Intern
Date Listed
16 Jan 2021
Job Type
Entry Level / Junior Executive
Part/TempIntern/TS
Job Period
Immediate Start, For At Least 3 Months
Profession
Customer Service / Communications
Industry
Finance
Location Name
Singapore
Work from Home
Allowance / Remuneration
$800 - 1,200 monthly
Company Profile
FOMO Pay Pte Ltd (“FOMO Pay”) is a major payment institution in Singapore, regulated by the Monetary Authority of Singapore. Founded in 2015, we have become a leading provider of QR based payment in Singapore. Acceptance of QR based payments has increased dramatically as governments around the region push an agenda for creating a cashless society and foster financial inclusion. Our franchise has expanded rapidly during the last several years and we are looking for talented individuals to join us as we embark on our next stage of growth.
Job Description
Job Responsibilities
Optimisation
- Assist the team in API integration
- Analyse data and identify inactive merchants and rectify problems (if any) to improve on transaction matters
- Migration of Old POS to New POS
- Assist in technical aspects and liaise with internal IT colleagues.
Customer Success
- Demonstrate an in-depth understanding of products, functions, features and benefits.
- Develop and optimize support and service processes, tools, and systems.
- Handle inbound emails and phone inquiries.
- Maintain contact with clients to obtain customer feedback regarding product/service quality.
- Oversee all post-sales services provided to clients to ensure customer satisfaction.
- Maintain quality control through establishing and maintaining technical operations standards.
- Assist clients in resolving issues concerning products or services rendered to them.
Requirements
- Preferably with Information Technology / Computer Science / Engineering studies background.
- Excellent written and verbal communication skills in both English & Chinese in order to liaise with Chinese speaking associates
- Basic technical knowledge in JavaScript, CSS, HTML will be highly preferred.
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FOMO Pay Pte. Ltd. - Designation:
IT Customer Support Intern - Profession:
Customer Service / Communications - Industry:
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