FOMO Pay Pte. Ltd. – IT Customer Support Intern

About FOMO Pay

Founded in 2015, FOMO Pay is a Major Payment Institution licensed in Singapore, Hong Kong and the United Arab Emirates. The firm has become a leading one-stop digital payment, digital banking, and digital asset solution provider. It is currently building Asia's fully licensed financial platform, helping institutions and businesses connect between traditional and next-generation financial services. The firm offers its three flagship products:

• FOMO Payment – One-stop digital payment solution for merchants, corporates and financial institutions
• FOMO iBiz – Facilitate businesses' everyday requirements for transactional banking needs
• FOMO Treasury – One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Visit www.fomopay.com for more information.

Key Responsibilities:

● Assist merchants in resolving issues related to products or services provided

● Maintain regular communication with merchants to gather feedback on product or service quality

● Supervise all post-sales services offered to merchants

● Develop and optimize processes, tools, and systems for support and service

● Demonstrate an in-depth understanding of products, functions, features, and benefits

● Uphold quality control by establishing and maintaining technical operations standards

● Collaborate with IT colleagues to provide technical support and assistance

Requirements:

● Diploma or Degree in Engineering, or possess relevant technical experience

● Ability to converse well in English and Chinese to liaise with English and Chinese-speaking merchants

● Strong follow-up capabilities to ensure seamless customer support

● Responsible and proactive in all tasks undertaken

● Ability to multi-task and work effectively and efficiently in a fast-paced environment