About FOMO Pay
Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.
As a leading one-stop digital payment, digital banking, and digital asset solution provider, we are currently building Asia’s fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. We offer three flagship products:
FOMO Payment - One-stop digital payment solution for merchants, corporates and financial institutions
FOMO iBank - Facilitate businesses’ everyday requirements for transactional banking needs
FOMO Capital Markets - One-stop digital asset services provider bridging Web 2.0 & Web 3.0
Key Responsibilities:
Assist merchants in resolving issues related to products or services provided
Maintain regular communication with merchants to gather feedback on product/service quality
Supervise all post-sales services offered to merchants
Develop and optimize processes, tools, and systems for support and service
Demonstrate an in-depth understanding of products, functions, features, and benefits
Uphold quality control by establishing and maintaining technical operations standards
Assist in technical aspects and collaborate with internal IT colleagues
Requirements:
Diploma or Degree in Engineering or possess relevant technical experience
Proficient in both English and Chinese, enabling effective communication with merchants in both languages
Strong follow-up capabilities to ensure seamless customer support
Strong sense of responsibility and self-motivation in all tasks undertaken
Ability to multi-task and work effectively and efficiently in a fast-paced environment
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