Bok Seng Logistics Pte Ltd – Customer Service Officer

Job Purpose

Providing support to manager and employees and assisting in daily office needs. 

Duties and Responsibilities

• Main customer service liaison for principal, sales representative, promoters, dealers, all drivers and customers for all follows up action for both local delivery & collection operations and outstanding payments.
• Ensure all daily delivery orders (DOs) are accounted, processed, handed over to delivery teams with proper driver daily acknowledgement and returned for with COD, if any.
• Plan and group all deliveries base on best productive, efficient and effective route plan and communicate well with all customers, dealers and drivers. 
• Ensure all delivery orders (DOs) are properly endorsed with clean POD (Proof Of Delivery) with cheque, if any and Checklist before acceptance from delivery teams.
• Monitor and track all outstanding deliveries, postponement and payments.
• Ensure all complaints / feedbacks are registered and raise CAPA (Corrective and Preventive Action), if necessary.
• Maintaining high standards of health and safety, hygiene and security in the work environment.
• Display teamwork within team to ensure productivity targets / KPIs are met.
• Carry out all services as per SOPs, flow processes, WIs and feedback to Manager if any deviation or improvement needed.
• Perform other job tasks as and when assigned by the superior.

Qualifications and Requirements

• Preferred customer service experiences / exposal.
• Be charismatic with good personal attribute; patient, humble, caring, attentive, good listener, good. initiative, empathetic and speak tactfully.
• Ability to work harmoniously with others in the team.
• Ability to provide admin support, billing and work with “eye for details”.
• Demonstrated ability to work in a multi-cultural environment.
• Ability to speak and write simple English and/or dialects.