August Bespoke – Customer Relationship Management (CRM) Intern

About this Role:

Do you have the passion for fostering meaningful connections with clients, while gaining valuable experience in the dynamic and growing jewelry field? Join us as a CRM Intern where you will not only immerse yourself in the realms of client interactions, project management and data analytics within the jewelry industry, but also receive a comprehensive training beforehand to get started. 

As a vital addition to our team, you will work closely with our experienced professionals who are dedicated to help nurture your skills and foster growth. We are seeking those with a positive mindset who are eager to learn and have a great value for situational awareness in handling various scenarios. Your role will demand an extremely detail-oriented approach, and exceptional communications skills as you navigate the intricacies of our luxury clientele and contribute to the success of our projects. If you are ready to embrace a role that combines passion for people and other opportunities for professional development, we invite you to be a part of our small, local team.

Key Responsibilities:

• Respond promptly to inquiries via our channels like WhatsApp and Instagram and manage client interactions

• Cultivate relationships, through utilizing data analytics for personalized interactions 

• Track inquiries and conduct timely follow-ups to ensure client satisfactions 

• Effectively coordinate team projects using project management tools to bridge the gap between employees (from Design and Content) and client projects 

• Initiate conversations with monthly Masterclass signups, handle communication with clients and ensure a positive experience. 

• Address customer concerns and engage with them after sales for a seamless post-purchase experience.

• Manage client invoices, ensure accurate records of payment 

• Provide support to team members when needed, enhancing overall efficiency in customer relationship management

Job Requirements:

• Pursuing or recently completed a diploma or degree in Communications, Business, Marketing, or a related field. 

• A strong command of the English language in written form with situational awareness that allows you to adapt to the communication style of different clients

• A customer-centric mindset and a passion for building relationships 

• Self-motivated and independent, take the initiative to ask questions and drive your own learning in addition to what is taught by the team 

• Bonus: familiarity with project management tools like Trello and Excel. 

• Prior experience in the luxury field is a bonus as well 

What’s in it for you:

• A chance to work directly with the founder of August Bespoke to refine processes and influence strategy - the chance to have tremendous impact during your internship

• Opportunity to delve into the luxury space and communicate with high-end clients 

• Opportunity to learn about fine jewelry and understand the fascinating custom process that August Bespoke has developed 

• Flexibility to work from home after training, once familiar with the processes 

• One-on-one mentorship

• Special rates for custom jewelry for employees

Internship timeline: 2nd Jan - 29th June