At our core, we aim to be the leading provider of innovative IT solutions, helping businesses worldwide achieve operational excellence and drive sustainable growth through technology.
We don’t believe in one-size-fits-all. Instead, we strive to understand the unique needs of each industry, deploying the right mix of talent and technology to solve complex challenges. Our mission is simple: to ensure our clients thrive in a digital-first world.
What Sets Us Apart
- Innovation-driven: We design forward-thinking solutions that keep businesses ahead.
- Global reach: Supporting organizations across industries and geographies.
- Operational excellence: Streamlining processes to maximize efficiency and impact.
- Sustainable growth: Leveraging technology to build long-term success.
- Industry-focused: Tailoring solutions to meet the distinct challenges of each sector.
We’re hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer service. This internship offers hands-on exposure to user support, account administration, incident management, and technical troubleshooting in a dynamic environment.
Key Responsibilities
- Respond to service requests via phone, email, or ticketing system.
- Provide first-level support for hardware, software, network, and access issues.
- Assist with accounts: setup, password resets, and system access controls.
- Document incidents and resolutions accurately in ITSM tools.
- Support IMAC requests: system installations, moves, adds, and changes.
- Escalate issues to relevant technical teams when needed.
Requirements
- Passion for IT and service delivery.
- Strong communication and problem-solving skills.
- Basic IT knowledge: systems, networks, and user account management.
- Commitment: 5.5 days, minimum 6 months. Immediate availability is welcomed.
What You’ll Gain
- Valuable IT support experience in a professional environment.
- Development of technical troubleshooting skills and customer service abilities.
- Exposure to incident management and IT operations best practices.
Kindly note that only shortlisted candidates will be notified.
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- Company:
Alphaeus Pte Ltd - Designation:
Intern, Service Desk Engineer - Profession:
IT / Information Technology - Industry:
Consultancy