SG Enable Ltd – Service Development – Disability Support and Services

About Company
As the national agency for disability in Singapore, SG Enable raises awareness on disability issues and facilitates access to disability schemes and services. It brings partners together to share knowledge, collaborate and innovate, striving towards a common goal of building an inclusive Singapore and
enabling lives. Set up by the Ministry of Social and Family Development (MSF) in 2013, it is a registered charity and an Institution of a Public Character.

For more information on SG Enable, please visit https://www.sgenable.sg.

As an intern, you will be deployed across to one or more workstreams:(A) service planning and development, and (B) service implementation, management and partnerships, for one of these programmes:

1. Expand regional touchpoints nation-wide (Enabling Services Hubs, ESH): Support the scaling up from 3 to 12 ESHs by 2028, through efforts such as data analysis and creating playbooks to help standardise service delivery.
2. Building Post-18 & Lifelong Pathways (Enabling Skills for Life, ESLP): Help design and refine learning/skill-building models for adults with disabilities, establishing meaningful daily activities and developmental pathways after formal schooling.
3. Independent Living Innovations (Enabled Living Programme - ELP, Home Support Programme- HSP): Pilot, evaluate, and scale ground models that support PwDs to live independently in their own homes and neighbourhoods with sustainable external support.

Key Responsibilities:
Track A: Service planning and development

1. Conduct literature reviews and desktop research on local and international best practices
2. Identify service gaps and emerging needs
3. Support the conceptualising and refining of service models and planning parameters (e.g. theory of change; desired outcomes; KPIs)
4. Identify trends and service gaps through data analytics
5. Support the development and enhancement of data collection and management workflows for service planning, monitoring and evaluation
6. Prepare briefing decks and other related materials for inter-agency discussions, stakeholder engagements and focus group discussions

Track B: Service implementation, management and partnerships

1. Support the translation of service models into operational frameworks (e.g. develop operating guidelines; draft playbooks and SOPs)
2. Track and identify operational gaps through data analytics (e.g. service utilisation; client attrition)
3. Engage stakeholders for operational feedback and synthesise insights into actionable improvements
4. Lead the visual design, information layout, and structuring of operational playbooks, SOPs, and user guidelines that partner agencies will rely on to roll out services nationwide

Requirements:

1. Strong analytical and critical thinking skills
2. Ability to synthesise information and communicate insights clearly
3. Self-driven, organised, and comfortable navigating dynamic, evolving project scopes.
4. A genuine passion for disability support, social innovation, and public service