Write Edge – Customer Service for English Enrichment Centre

Write Edge
Customer Service for English Enrichment Centre
Date Listed
09 Sep 2022
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Job Period
Immediate Start, Permanent
Education / Training
Early Childhood Care and Education
Location Name
Tampines, Singapore
Work from Home
Tampines, Singapore
Allowance / Remuneration
$1,000 - 3,000 monthly
Company Profile

At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school studentsin Singapore.
The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students.
From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 7 physical branches,1 online arm called WELearn and also offer online classes to students in Malaysia.
With decades of combined teaching, curriculum and education management experience, we’ve got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do.
Our Vision: To be Singapore's Leading English and Writing Enrichment Specialist
Our Mission: To make the Mastery of English and Writing possible for every student

Job Description

We are looking for a driven, resourceful, committed, creative and independent individual to join our team! Join a fast-growing SME and have a fruitful, hands-on experience with close mentorship. Your insightful contribution will help to develop, expand and maintain our existing business processes and systems. 

1) Customer Service Associates
2) Centre Managers

Both roles will be required to:

1. Manage centre’s daily operations
2. Student-related tasks and duties
3. Payment-related tasks and duties
4. Answer enquiries (calls, walk-ins)
5. Handle parents’ complaints
6. Manage flow of students and parents during transition of classes
7. Opening / closing of centre
8. Arrangement of replacement classes
9. Introduce programmes to parents
10. Manage weekly class schedule
11. Manage teachers’ weekly teaching schedule
12. Any other adhoc tasks or duties that may be assigned time to time

Jobscope in detail:

(1) Ensure smooth branch operations
Stocks & pantry supplies
Printing & slotting of worksheets
Classroom labels
Ensure transition is smooth
Preparation of invoices
Printing schedule/ putting up notices
Maintaining printing / electricity costs
Increase number of students
Maximising the classes 

(2) Provide excellent customer service to Parents and Students / Meeting their needs
New parents: Enquiries / Walk ins
Manage trials
Sharing of curriculum
On-boarding new students (Direct/ coordinate students into the correct class / timings)
Bridge between teachers & parents
Termly updates
Arrange / coordinate make up
Follow up on withdrawals
Handle complaints 

(3) Management of Teachers / Replacement Teachers
Manage PT Teacher’s leave
Ensure they are dressed appropriately
Communications with parents
Ensure that they return worksheets to the students
Manage teachers if there is feedback from parents 


  • Proficient in Google Docs, Sheets, MS Word, Excel, Powerpoint and technology in general
  • Able to adapt to a fast-paced and changing work environment
  • Able to react and to solve problems efficiently & effectively
  • Communicate in verbal and written English proficiently
  • Excellent organisation skills
  • Meticulous and able to pay high attention to details
  • Accountable and responsible for day to day tasks

- Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally

  • Warm and friendly disposition
  • Cheerful, positive and driven
  • Ability to work well as a team
  • Able to build rapport and relationship with parents, students & colleagues
  • Willing-to-learn attitude

Additional Responsibilities / Requirements for Centre Managers’ Role:
1. Has at least 1-2 years of relevant working experience.
2. Able to exhibit peer leadership
3. Will be the overall In-charge of the Centre
4. Will helm projects independently
5. Able to implement customer recovery strategies independently
6. Able to implement strategies to increase the student numbers of the branch 

We have 8 branches islandwide. Please see the list of locations at https://www.write-edge.com/locate-us/

Work Hours:
Working days will be fixed, assigned at the point of offer based on candidates' experience and company needs. 

Centre Managers:
4 day work week - 3 weekdays and 1 weekend

Customer Service Associates:
5 day work week - 4 weekdays and 1 weekend or 3 weekdays and 2 weekends 

Mon to Fri: 1pm - 10pm

Saturday : 9am - 10pm (2021) / 8:30am - 8:30pm (2022 onwards)

Sunday: 9am - 10pm (2021) / 8:30am - 8:30pm (2022 onwards)

Application Instructions

Please apply for this position by submitting your text CV using InternSG.

Kindly note that only shortlisted candidates will be notified.

This position is already closed and no longer available.  You may like to view the other latest internships here.

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